Shipping Policies
In most cases we process your order the same day it is placed before 2:00pm
EST. Monday-Friday or the following business day, if placed after 2:00pm
on weekdays, or any time on weekends or holidays, orders will be processed
the following business day. Delivery times may vary depending on the availability
and the location from where the merchandise is being shipped to. Orders
are processed only after payment information has been verified and approved.
All products come directly from the manufacturer. We do not manufacture
any parts what so ever. The vast majority of products we sell are stock
items, however at any time they may become out of stock and on backorder.
Shelter Solutions shall not be responsible for any late shipments due to
out of stock, backorders, ect. Shipping date estimates are given by the
manufacturer and relayed to the customer. We do not have any control over
the production or shipping process, therefore we do not guarantee any estimates.
All shipping dates given are approximate. Please Note:
All item's are shipped standard ground. If express shipment is needed please
contact us for additional cost and details
Freight Procedures: Shelters too heavy to ship by UPS, will
be shipped via motor freight. Truck deliveries require someone to sign and help
with unloading. Our freight company will contact all customers directly to schedule
a delivery time.
Kindly note that orders delivered via Freight, as the customer you are
responsible for:
1. Assist on unloading the order from the delivery truck, freight companies
do not require their drivers to unload shipments. An additional lift gate fee
may apply if the driver unloads the merchandise.
2. Being sure that your address is capable of accepting this type of shipment.
3. Being present for delivery to inspect and sign for your shipment.
4. Notating any shipment damage or shortage on the freight bill. All charges
for any redelivery of the shipment are the customer's responsibility and will
be charged to the customer's original method of payment.
Special Shipping: Overnight, 2-Day and 3-Day shipping also known
as special shipping is offered only as a courtesy to the customer. Shelter Solutions
does not recommend this type of shipping due to cost. If a customer decides to use
one of these special shipping methods they take full liability. Any shipping delays
or errors in shipment including shortages special shipping will not be refunded
and is considered a complete loss to the customer. Any replacement parts will be
shipped regular shipping unless customer wants to pay an additional fee, and still
take full liability. We are not responsible for any special shipping delays, (overnight,
2-day, etc.) shipping times are guaranteed only by the carrier. Any written or expressed
shipping times are given by the shipping carrier and relayed to the customer. Special
shipping charges are NOT refundable.
Shipping Damages and Shortages: Unfortunately shipping damages
do occasionally occur, if your package is damaged it must be noted at time of delivery,
by signing the release form/bill of lading you are agreeing that shipment is in
good condition. It is very important to note any damage on bill of lading, if it
is not noted you will be responsible for the damage recovery from the carrier. You
will need to report any damage to us; on the date of delivery. You have 5 days to
report any damages, after that period any and all shipping damages will become your
responsibility. Any replacement parts for damages or shortages may be shipped in
different lengths than the original shipment at our manufacturer discretion.
Please submit your
freight quote here.